Privacy Policy
Noxfin (Pty) Ltd · Last updated: 4 August 2026
This Privacy Policy explains how Noxfin (Pty) Ltd (“Noxfin”, “we”, “us”) collects, uses, stores, and protects personal information when you visit our website, engage our services, or communicate with us. We are committed to processing personal information lawfully and transparently in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
1. Who we are
Noxfin (Pty) Ltd is a web design and digital services studio based in Krugersdorp, Gauteng, South Africa. For any privacy-related questions or requests, contact us at hello@noxfin.co.za.
2. Information we collect
- Contact and enquiry information you provide directly — such as your name, email address, phone number, and the contents of messages you send us through our website, email, or messaging channels.
- Client and project information necessary to deliver services you have engaged us for.
- Communications data, including messages exchanged with us over channels such as WhatsApp, where you have chosen to contact us or where we communicate with you to provide our services.
- Technical and usage data, such as your IP address, browser type, and how you interact with our website, collected automatically to keep the site secure and functioning.
3. How we use your information
- To respond to your enquiries and provide the services you request.
- To manage our relationship with you and our clients, including scheduling, billing, and support.
- To operate, maintain, and improve our website and internal business tools.
- To keep records, meet our legal and regulatory obligations, and protect our rights.
4. Legal basis for processing
We process personal information where you have given consent, where processing is necessary to perform a contract with you, where it is required to comply with a legal obligation, or where it is in our legitimate interests to operate our business — always balanced against your rights.
5. Sharing your information
We do not sell your personal information. We share it only where necessary, with:
- Service providers who help us operate — for example, cloud hosting and database providers, and messaging platform providers such as Meta Platforms, Inc. (WhatsApp) — who process information on our behalf under appropriate safeguards.
- Professional advisors and authorities where required by law or to protect our legal rights.
6. Data retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to meet our legal obligations, or to resolve disputes. When no longer needed, information is securely deleted or anonymised.
7. Security
We apply reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access — including access controls and encryption in transit. No method of transmission or storage is completely secure, but we work to protect your information and to limit access to what is necessary.
8. Cookies and analytics
Our website may use cookies and similar technologies to function correctly and to understand how it is used. You can control cookies through your browser settings; disabling them may affect some site features.
9. Your rights
Under POPIA, you have the right to access the personal information we hold about you, to request correction or deletion, to object to certain processing, and to withdraw consent where processing is based on it. To exercise any of these rights, contact us at hello@noxfin.co.za. You also have the right to lodge a complaint with the Information Regulator of South Africa.
10. Third-party links
Our website may link to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.
11. Children’s privacy
Our services are not directed at children under 18, and we do not knowingly collect their personal information without appropriate consent from a parent or guardian.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version, and material changes will be posted on this page.
13. Contact us
Noxfin (Pty) Ltd
Krugersdorp, Gauteng, South Africa
Email: hello@noxfin.co.za
This policy is a general template prepared to reflect common, reasonable practices. Before relying on it, review it to confirm it accurately describes how Noxfin actually collects and uses information, and consider a legal review for full POPIA compliance.